Terms & Conditions

Cancellation Policy

Once confirmed you may cancel free of charge up to 15 days prior to the event. In case of cancellation 15-5 days prior to the event 30% and under 5 days 100% of the cost of hire will be charged.

Remote Testing - EPSO exams

1. We do our utmost to comply with EPSO's, Prometric's and other remote proctor's requirements. 

2. We are not responsible for new requirements or last-minute changes by the remote proctoring company.

3. We ensure that you will get access to a studio room, a full computer and audio/microphone (using a noise-canceling headset) and no disturbance in the studio rooms.

4. We cannot rule out external noises such as roadworks or the sounds of a thunderstorm, but we do our best to keep the premises silent to the degree possible.

5. We make sure that other tenants of the office will not disturb your exam and your focus.

6. We guarantee the above only for the booked duration of your rental, which by default includes a pre-exam setup time and a post-exam buffer of 30 minutes in case of delays by the proctor.

7. We cannot guarantee the room and the above commitments if your EPSO exam is delayed beyond the above buffer. We'll nevertheless do our utmost to accommodate your needs.  

8. We provide 'premium business internet' using Proximus' cabled network and a backup 4G network. We are not responsible for network outages beyond this service.

9. We do not have our own power generator and rely on Electrabel's electricity.

10. We decline any responsibility for any issue not covered above, e.g. vis maior, unforeseeable events, general power outage, flood caused by unexpectedly heavy rainfall etc.

11. All responsibility beyond the provision of the premises, computer, software required by EPSO/Prometric, audio, and internet remains exclusively with you as candidate.

12. We decline all responsibility for your exam performance and for any circumstance that has any real or perceived impact on your exam performance.

Catering Policy

Room and tables set up according to your needs including AV equipment and catering

Presence of staff from the centre to support you with your event

Coffee, tea, water and some snacks provided

Co-ordination and service of lunch can be arranged from Kamilou

(cost of lunch not included in hire fee)